Accessibility Statement

This accessibility statement applies to the NHS' Address update feature for England.

We want as many people as possible to be able to use this website. This means you should be able to:

  • change colours, contrast levels and fonts using browser functionality
  • zoom in up to 400 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We also try to make the website text as simple as possible to understand.

If you have a disability, search AbilityNet for 'how to' guides to make your device easier to use.

How accessible this website is

This site is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Feedback and contact information

We are always looking to improve the accessibility of this website. Give us feedback if you have an accessibility query including:

  • issues with accessing information or using this website
  • an accessibility problem not listed on this statement
  • any positive feedback about this website's accessibility

Enforcement procedure

If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 on legislation.gov.uk (the 'accessibility regulations').

Technical information about this website's accessibility

We're committed to making this website accessible in accordance with the accessibility regulations.

Compliance status

This site is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that's not within the scope of the accessibility regulations

Areas of the service which fail to meet the WCAG 2.1 AAA requirements, but are not within the scope of the accessibility regulations.

  • Links are present that do not indicate that they will open in a new browser window.
  • Some text content is difficult to read due to the colour contrast of foreground and background colours.
  • Acronyms are present that are not expanded in their first instance.
  • Multiple generic links are present that are not descriptive out of context.

What we're doing to improve accessibility

We have published tools and guidance on accessibility in the NHS digital service manual based on extensive testing. The service manual helps our teams build products and services to meet the same accessibility standards.

At NHS Digital, creating an accessible service is a team effort. We want our teams to make accessible services by:

  • considering accessibility at the start of their project, and throughout
  • making accessibility the whole team's responsibility
  • researching with disabled users
  • using a library of accessible components and patterns
  • carrying out regular accessibility audits and testing
  • designing and building to level AA of WCAG 2.1 – which is NHS Digital policy

As part of this commitment, we have set up a cross-functional accessibility working group to make sure that accessibility remains at the core of everything we do.

We are making sure that accessibility issues highlighted in this statement are being prioritised and fixed.

Preparation of this accessibility statement

This statement was updated in April 2025.

This website was tested in April 2025 by the Digital Accessibility Centre (DAC) who performed an expert evaluation of the service against all level A and AA success criteria of WCAG 2.1. Content was selected to make sure a good representation of different pages, templates and components were tested as well as key content and user journeys.